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TRANSPARENCY

Infrastructure & Service Transparency

The operational facts Hostivra publishes about privacy, infrastructure, networking, availability and refunds.

Infrastructure model

Hostivra uses Amazon Web Services (AWS) together with company-owned or company-controlled server hardware and other fulfillment platforms. A listed region identifies an available fulfillment market; it does not mean Hostivra owns every datacenter building.

Privacy model

Standard account signup is email-only and does not routinely require identity-document KYC. Hostivra minimizes operational logging and does not sell customer data. Short-lived technical metadata can still exist where necessary for service operation or security.

Network claims

Standard server tiers are listed with up to 1 Gbps ports. Premium dedicated and GPU tiers are listed with up to 10 Gbps ports. DDoS protection is included, with mitigation characteristics varying by platform and region.

Availability claim

Hostivra publishes a 99.9% availability SLA for eligible hosted services, subject to the exclusions in the SLA policy.

Refund claim

Eligible undelivered or unused initial services can be refunded when requested within 24 hours. Domain charges are excluded. Approved crypto refunds use the eligible USD invoice value as the basis.

No invented trust metrics

Hostivra does not publish fabricated customer counts, review scores, certifications or datacenter ownership claims. Product and company statements should remain tied to facts the business can support.