Account registration
Standard Hostivra Networks registration requires a valid email address and does not routinely require identity-document KYC. Customers are responsible for maintaining access to their account email and securing account credentials.
Services and specifications
The product configuration and price shown at checkout are authoritative. Hostivra uses a mix of Amazon Web Services (AWS), company-owned or company-controlled servers and other fulfillment platforms. Exact hardware or facility can vary where a product is explicitly inventory-dependent, but the ordered product class should be met or an equivalent-or-better alternative confirmed.
Network and availability
Standard server tiers are listed with up to 1 Gbps connectivity. Premium dedicated and GPU tiers are listed with up to 10 Gbps connectivity. DDoS protection is included, with mitigation characteristics varying by network and region. The 99.9% availability commitment is governed by the Service Level & Availability Policy.
Billing and cryptocurrency
Recurring services renew according to the cycle shown at checkout unless cancelled. Supported invoices may be paid with cryptocurrency. A crypto payment is treated as completed after the payment processor reports the required blockchain confirmations. Blockchain and processor fees are outside Hostivra Networks’s direct control.
Hosting domains
Website, reseller and custom-domain email hosting require a primary domain association. Customers may use an existing domain, register a new domain or transfer an eligible domain where checkout supports it. A new domain purchase is not mandatory.
Acceptable use and privacy
Hostivra uses a privacy-focused, data-minimization model and does not routinely inspect customer content. Privacy does not permit use of the service for clearly unlawful or materially harmful activity. Abuse handling follows the Acceptable Use and Abuse policies and is based on credible reports, security indicators and applicable requirements.
Managed and self-managed servers
VPS services can be offered as managed or self-managed where shown in the order flow. Customers may perform their own OS setup on self-managed services; where managed setup is selected, Hostivra can provide initial OS installation and baseline configuration within the purchased scope.
Cancellation and refunds
Eligible initial service orders may be refunded when a request is opened within 24 hours and the service was not delivered or was not used. Domain registration, renewal, transfer and other domain charges are excluded. Cryptocurrency refunds use the eligible USD invoice value as the refund basis and are converted for payout at processing time.
Support and abuse reports
Support and abuse reports are accepted at support@hostivra.com and through the client area. Administrative inquiries may be sent to admin@hostivra.com.
Operating address
456 Technology Way, Charleston, SC 29401, United States.